At ecom.gitlanka.lk, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please read our return policy carefully to understand the conditions and process for returning items:

1. Eligibility for Returns

• Items must be returned within [specific time frame, e.g., 7/14/30 days] of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags and labels attached.
• Certain items, such as perishable goods, personal care products, and customized items, may not be eligible for returns.

2. Conditions for Return

• A return can be initiated if the product is damaged, defective, incorrect, or does not match the description on ecom.gitlanka.lk.
• The original receipt or order confirmation must be provided for all return requests.

3. Return Process

• Log in to your account on ecom.gitlanka.lk and navigate to the "My Orders" section.
• Select the item you wish to return and complete the return request form, specifying the reason for return.
• Our support team will review your request and provide further instructions, including shipping details.

4. Refunds

• Once the returned item is received and inspected, a refund will be processed to your original payment method or as store credit.
• Refund processing may take [specific time frame, e.g., 7-10 business days], depending on your payment provider.

5. Shipping Costs

• If the return is due to our error (e.g., wrong or defective product), the shipping cost will be covered by ecom.gitlanka.lk.
• For other returns, the customer may be responsible for return shipping charges.

6. Non-Returnable Items

• Gift cards, sale items, and clearance items are non-returnable unless they are defective or damaged.

For any questions or assistance with returns, please contact our customer support team via ecom.gitlanka.lk. We’re here to help ensure your satisfaction with every purchase!

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